🔒 Privacy Policy and Data Protection – Casa Balcones

At Casa Balcones we are committed to protecting the privacy and personal data of our guests, in accordance with the General Data Protection Regulation (GDPR) and current Spanish legislation. 🧾 Data Controller Owner: Casa Balcones Location: Sahagún (León), Spain Contact email: info@casabalcones.es

🎯 Purpose of Data Processing

We collect and process personal data only for the following purposes:

• Managing reservations and stays

• Processing payments and issuing invoices

• Communicating with guests before, during and after their stay

• Complying with the legal obligation to register travellers with the Spanish Ministry of the Interior

• Improving our services and customer care

📋 Data We May Request

• Full name

• ID card or passport details

• Address

• Phone number and email address

• Booking and payment details

• Any information required by accommodation regulations

⚖️ Legal Basis The processing of personal data is based on:

• The performance of the accommodation contract

• The guest’s consent

• Compliance with legal obligations

🔄 Data Sharing Personal data will only be shared when legally required or necessary to provide the service, for example:

• Competent authorities (traveller registration – Ministry of the Interior)

• Booking and payment management platforms (such as Smoobu, Stripe or other technical providers) We never sell or share personal data with third parties for commercial purposes.

🗂️ Data Retention Personal data will be kept only for the time necessary to comply with legal and administrative obligations.

👤 Guest Rights Guests may exercise their rights at any time:

• Access

• Rectification

• Erasure

• Restriction of processing

• Objection

• Data portability Requests must be sent in writing to the contact email.

🛡️ Security

We apply appropriate technical and organisational measures to protect personal data and prevent unauthorised access, loss or misuse.

✅ Acceptance Making a reservation implies acceptance of this Privacy Policy.

ℹ️ Accuracy of Information and Liability Clause Casa Balcones makes every effort to keep the information published on this website accurate and up to date.

       However, typographical errors, inaccuracies or last-minute changes in prices, services or conditions may occur.

      We reserve the right to modify, update or correct any content without prior notice when necessary.

⚠️ Limitation of Liability Casa Balcones shall not be held responsible for:

• Service interruptions

• Technical errors or computer failures

• Internet connection problems

• Force majeure events

• Circumstances beyond our control that may affect the website or the provision of the service The use of this website and the making of a reservation implies acceptance of these conditions.